Jean Luc Lim, Founder & CEO
Large omnichannel retailers and global luxury brands aim to use a single POS system across the APAC region for smoother business operations. However, given the wide differences in the regulatory requirements, culture, and governance framework in different countries in APAC, these companies find it daunting to manage their business. Alongside, the inconsistent service quality offered by the different local retail service providers comes as a setback for the retailers. Enter RCI Global Services—a reseller of premium POS solutions and an implementation services partner with special focus on the APAC region. RCI has emerged as the single point of contact for all the POS needs across the region, so global retailers can work with a single, consistent, and proven methodology, and a dedicated person for all their retail technology needs.
Acting as the bridge between the local affiliate and the main branch of the retailer, RCI closes the gap in the documentation procedures, which accelerates the POS system deployment. To illustrate, RCI has a team in China that is well-versed with the local laws. The team explains the local requirements to the decision-makers in the main branch and helps in moving all the data to the new POS system. “Our global services cover both the operational and technological aspects of POS implementation,” says Jean-Luc LIM, founder and CEO of RCI Global Services.
Committed to empowering retailers with seamless omnichannel capabilities, RCI has a complete set of retail solutions and services for both ecommerce and physical stores.
The firm can customize and deploy scalable solutions, including real-time mobile POS, based on the individual client needs. “Partnering with Oracle, we customize and implement Oracle Retail Xstore POS solution, which helps retailers improve their overall workflow and efficiency, which translates into remarkable service delivery and customer loyalty,” says Jean Luc LIM. Oracle Retail Xstore is built on a redundant real-time transaction framework and can fully leverage the power of advanced network technologies. It can integrate all field operations into a single, powerful, empowered retail organization. Adding value to RCI’s solution offerings is its proprietary cloud-based order management solution which connects a retailer’s online business and physical stores for better visibility into the end-to-end operations.
Our global services cover both the operational and technological aspects of POS implementation
To substantiate the company’s prowess, Jean Luc LIM sheds light on their partnership with one of the top luxury brand of LVMH Group. The luxury retail bigwig LVMH brand selected RCI to replace legacy POS systems with Oracle Retail Xstore POS solution as part of their omnichannel strategy. The luxury brand has over 170 stores and 2000 POS systems in 15 countries across the APAC region, which required migration to a highly efficient solution such as Xstore. RCI deployed its team of technology experts to implement the solution. “In less than two years, we migrated more than 80 percent of the luxury brand legacy POS systems to Xstore,” informs Jean Luc LIM.
Striding into the future, RCI is poised to bring a new wave of revolution in the retail arena with its upcoming all-in-one integrated POS solution 5GPOS. Harnessing the power of the 5G technology, RCI is determined to enable fast and smooth retail workflow. With easy integration to systems such as ERP and CRM, 5GPOS provides a detailed view of the entire retail business. With such outstanding innovation, RCI Global is all set to take the retail services arena by storm.